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FAQs

 
 

Frequently Asked Questions

FAQs

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. Once I submit the documents, how long will it take to finish my job?
  2. What file format should I use when submitting my electronic document for printing?
  3. Why do the printed colors look different from the colors on my screen?
  4. At what resolution should I save my photos and graphics?
  5. Are you a “green” company?
  1. Once I submit the documents, how long will it take to finish my job?

    There is a minimum turnaround time of 3 days for all jobs submitted to the print shop. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to meet the requested turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

  2. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  3. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

  4. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  5. Are you a “green” company?

    Absolutely! We take very seriously our role in preserving the environment and integrate numerous green practices into our daily operations. By submitting your jobs electronically via this website we are saving paper. In addition we only utiize energy-efficient equipment and Energy Star compliant technologies and we participate in a zero waste to landfill program with our copier consumable items. You’ll be pleased with the results and feel good about helping the environment, too.